Returns Instructions

If for any reason you are unhappy with an item that you have purchased from us, you can return it to us in its original condition within 28 days of delivery for a full refund.

If you require a replacement item, we suggest that you make a separate order online since this will ensure the fastest delivery time.

To enable us to handle your return as quickly as possible, please follow the simple instructions below:

1. Return the item along with the delivery slip giving the reason for the return. If you do not have the original delivery slip, please send us a note detailing the reason for the return and include your order number. Please also include your email address.

2. Wrap the item securely and address to the following:

RAM Leisure and Workwear Limited
Trinity House
Whitegate Industrial Complex
Wrexham
LL13 8UG

3. When you are at the Post Office, we recommend the following procedure:

(a) For returning goods with a value less than £100: Post standard 1st Class and obtain a proof of posting receipt from your Post Office. Keep it in a safe place as we can not be held responsible for items that fail to reach us without a proof of posting receipt.

(b) For returning goods with a value more than £100: Post Special Delivery and obtain a validated proof of posting certificate from your Post Office. Keep it in a safe place as we can not be held responsible for items that fail to reach us without a proof of posting certificate. Please check with the Post Office that you are using the correct service for the total value of your returning items.

4. We will notify you via e-mail when we have processed your return and refunded your money. This may take up to one week.