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RETURNS

 

If your order isn't quite right you have up to 28 days from the date of purchase to exchange or return it. Please read this document carefully for instructions.

REFUNDS

Plain stock items are refundable within 14 days, providing they are returned in original packaging and unworn. In the rare event that items are faulty or incorrect as to your order, we will refund you the full amount you have paid. 

If your items contain personalisation, then we will not accept returns for either a refund or exchange. If the items are deemed, by RAM Leisure & Workwear, to be faulty or incorrect as to your order, we will refund the amount you paid.

RAM Leisure & Workwear requires you to email or call to inform us of the return before posting the order back to us.
 

EXCHANGE WITHIN 28 DAYS

You can return plain stock items within 28 days of receipt to exchange it for a different size or colour. This may incur a 10% charge for the restocking fee.

If your items contain personalisation, then we will not accept returns for either a refund or exchange. If the items are deemed, by RAM Leisure & Workwear, to be faulty or incorrect as to your order, we will refund the amount you paid or an exchange up to the value of the faulty/incorrect items.
 

IMPORTANT INFORMATION

Returned items are your responsibility until they reach us at the address provided below. Please package items appropriately so as to avoid any damage and use a reputable postal service that will ensure you for the value of the items.

Please return items to:

RAM Leisure and Workwear Limited, Trinity House, Unit 31 Whitegate Industrial Complex, Wrexham, LL13 8UG

Please insert your invoice in the return package and write what is to be returned and the reason for the return. You can always print off another invoice by going to My Account, then My Order History.

If you are in any doubt, please read our Term and Conditions that may help you with clarification.  Terms and Conditions