DELIVERIES
ROYAL MAIL: CALCULATED BY WEIGHT
Each and every product for sale on this website is given a weight.
That weight is based on the average of all products in its respective category.
The weights of all the items in your basket are automatically totalled and linked to the Royal Mail postal charges.
This is the cheapest way for parcels weighing up to 2kg.
Please note: The carriage price will continue to increase should the total weight exceed 2kg.
At which stage it may pay to look at the other options.
DPD Local - Next Day Delivery
This is a premium fixed rate service providing next day delivery on all parcels.
Please note: The delivery method is Next Day from dispatch.
As we may take 1-3 days processing your order (stock depending), we cannot guarantee your order will be delivered to you the next day under any circumstances.
FREE CLICK & COLLECT FROM RAM
Order and pay for your items online and we will inform you by email or text when it is ready for collection.
Please have your order number and proof of identity when collecting your order.
Social distance ruling applies.
DELIVERY BY RAM LEISURE
Should one of our vans be in your area earlier than the expected delivery time we may include your parcel in our schedule to be delivered by us, in which case the rate that you have accepted will remain the same.
DISPATCH TIME:
We endeavour to dispatched all purchases within 24 hours from the time ordered.
In the event that items on your order are out of stock, we may require a little more time.
Please note that during our peak times demand can be very high and therefore delay in delivering items is sometimes out of our control, however, we will notify you of any delays by email.
Deliveries will be made to the precise delivery address supplied by you.
RETURNS & EXCHANGES
RETURNS:
Full proof of purchase is required when returning an item - Exchanges require the order invoice/receipt and faulty goods require Proof of Purchase.
Online orders returned via post without the corresponding invoice will not be refunded and will returned to sender.
EXCHANGES:
In addition to this, you can return any item within 14 days of receipt to exchange it for a different size or colour (if we have the relevant size or colour available).
Made-to-order items are excluded from this policy.
IMPORTANT:
Returned items are your responsibility until they reach us at the address provided below.
Please package items appropriately so as to avoid any damage and use a reputable postal service that will insure you for the value of the items.
Refunds and exchanges can be made in-store or by posting the items to us.
If an exchange is needed and you are posting the item back to us, we would have to charge you the return postage to send the replacement product back to you, this payment can be made by telephone.
Please return items to:
RAM Leisure and Workwear Limited,
Trinity House,
Unit 31 Whitegate Industrial Complex,
Wrexham.
LL13 8UG
Please insert your invoice in the return package and write what is to be returned and the reason for the return.
You can always print off another invoice by going to My Account, then My Order History.